Key Takeaways

• The USPS now relies on specific online portals for managing your health benefits under the 2025 Postal Service Health Benefits (PSHB) Program.

• Accessing the right portal based on your employment or retirement status is essential for making updates, checking enrollment, and reviewing health plan information.

Understanding the Portal Landscape in 2025

With the introduction of the PSHB Program in 2025, the United States Postal Service has streamlined how you access your health benefits. Instead of one-size-fits-all systems, different portals now serve specific roles depending on whether you are a current employee or a retiree.

Navigating these portals correctly is not just convenient—it’s vital to maintaining your healthcare coverage and ensuring you stay informed about deadlines, updates, and eligibility requirements.

1. LiteBlue: The Go-To for Active USPS Employees

If you are currently employed by the USPS, LiteBlue remains your primary gateway for benefits management. In 2025, it continues to host the following services related to your health benefits:

• Access to PSHB Enrollment: LiteBlue lets you review your current PSHB plan and make changes during Open Season or if you experience a Qualifying Life Event (QLE).

• Personnel and Payroll Services: View and update your contact information, retirement planning details, and dependent data.

• Benefit Plan Comparison Tools: These allow you to compare PSHB plans side-by-side based on general costs, coverage, and service access.

Open Season Access

In 2025, the Open Season ran from November to December 2024. If you enrolled in or changed a PSHB plan during that window, your coverage began on January 1, 2025. You can verify your selection or make eligible changes through LiteBlue if you meet QLE criteria.

2. KeepingPosted.org: Designed for USPS Annuitants

If you are retired from the USPS or receive a postal annuity, KeepingPosted.org is your designated health benefits portal. This platform is specifically tailored to help retirees:

• Review PSHB Enrollment and Options

• Submit Changes Due to Life Events

• Access Medicare Integration Information

• Contact OPM or Program Support

Medicare Enrollment Support

For Medicare-eligible annuitants, KeepingPosted.org provides vital information about the required Medicare Part B enrollment to maintain PSHB coverage in 2025. Exceptions apply if you retired on or before January 1, 2025, or meet other exempt status conditions.

3. OPM’s MyBenefits Portal

Separate from USPS-run portals, the Office of Personnel Management (OPM) also offers the MyBenefits platform, primarily focused on federal retirement benefits. In 2025, this includes:

• Tracking PSHB Status

• Verifying Eligibility for Family Members

• Reviewing Cost-Sharing Structures

• Updating Mailing Address and Contact Details

You’ll want to use this portal alongside KeepingPosted.org to ensure your benefits data aligns across both systems.

4. Medicare.gov for Coordination Questions

If you’re eligible for Medicare and have PSHB coverage, Medicare.gov remains your trusted portal for managing:

• Medicare Part A and B Enrollment

• Part D Drug Coverage Coordination

• Premium Payment Methods

• Appeals or Special Enrollment Period (SEP) Information

Starting in 2025, PSHB plans that include drug benefits automatically coordinate with Medicare Part D through an Employer Group Waiver Plan (EGWP). Opting out of Part D EGWP coverage results in loss of PSHB drug benefits.

5. PSHB Navigator Help Line and Online Support

Sometimes, navigating these portals raises questions that a website just can’t answer. The PSHB Navigator Help Line (1-833-712-7742) is available for both employees and retirees who need personalized support.

Additionally, both LiteBlue and KeepingPosted.org feature updated FAQs, instructional videos, and live chat options to guide you through tasks like:

• Adding or removing a dependent

• Updating your Medicare information

• Checking if you meet an exception to mandatory Part B enrollment

Staying Secure While Accessing USPS Portals

Security is a top priority in 2025, especially with sensitive health and financial data involved. Follow these guidelines:

• Use Multi-Factor Authentication (MFA): Both LiteBlue and KeepingPosted.org now require MFA for account access.

• Never Share Login Credentials: Avoid phishing scams by only entering personal information on official USPS or OPM websites.

• Check for the HTTPS Lock Icon: Always make sure the portal is secure before entering data.

Qualifying Life Events and Portal Access

A change in your personal situation—such as marriage, divorce, a new dependent, or moving—qualifies as a QLE. In 2025, you must report these within 60 days of the event through your designated portal:

• Active Employees: Report through LiteBlue

• Annuitants: Use KeepingPosted.org or call the PSHB Help Line

Failing to report a QLE in time may limit your ability to change plans or add eligible family members.

What You Can’t Do Through the Portals

Despite their growing functionality, these portals don’t cover everything. In 2025, the following actions still require human assistance:

• Disputing Medicare Part B late enrollment penalties

• Filing formal appeals about eligibility determinations

• Reinstating dropped coverage after missing deadlines

For these issues, you’ll need to contact the appropriate federal agency or get in touch with a licensed agent for support.

Avoiding Common Portal Mistakes

To ensure your 2025 PSHB experience goes smoothly, avoid these common missteps:

• Using the Wrong Portal: Always verify if you’re supposed to use LiteBlue or KeepingPosted.org based on your employment status.

• Missing Deadlines: Whether for Open Season or QLEs, timing matters.

• Not Reviewing Plan Information Annually: Plans change. You should too.

• Ignoring Medicare Coordination Requirements: This can result in loss of drug coverage.

Preparing for 2026 and Beyond

The PSHB system introduced in 2025 sets the stage for more digital integration in coming years. Expect future updates to:

• Include More App-Based Features

• Provide Real-Time Plan Usage Stats

• Expand Digital Health Tools

Staying familiar with the portals now will help you adapt to upcoming enhancements with ease.

Take Control of Your Health Benefits Today

Whether you’re currently on the job or enjoying retirement, the right USPS portal gives you control over your healthcare in 2025. Staying informed about where to go and what to do helps you avoid coverage lapses, unexpected costs, and administrative headaches.

If you’re unsure where to start or need help making sense of portal functions and Medicare rules, speak with a licensed agent listed on this website for professional advice tailored to your needs.